Customer Support Team
For those of you who see this message, we apologize that the title you are inquiring about is not currently available in the area/country you mentioned.
While it is always our intention to make our titles available to the greatest number of fans possible, legal obligations to our licensors as well as domestic and foreign laws and regulations, may limit our ability to make certain titles available in all areas/countries. In order to ensure our compliance with those obligations, from time to time, we may be required to stop publishing a title in certain areas/countries. Unfortunately, our support staff and community teams aren't able to comment on the nature of the company’s legal obligations applicable to any particular title. However, if the title you mentioned was previously, but is not currently available to you, please feel free to share with us your concerns and we will forward your feedback to the appropriate internal contacts.
Individuals from the following countries will not be able to create an account or log in to the BNEA platform:
- Central African Republic
- Democratic Republic of the Congo
- North Korea
We will not be accepting new accounts from the following countries:
Existing BNEA accounts based in the following countries may continue to login to the BNEA Platform, but will not be able to make payments on the BNEA Platform. Creation of new accounts will be restricted:
- Russian Federation
Players may still create a BNEA account and login to their accounts from the following countries, but will not be able to make payments on the BNEA Platform:
- Bosnia and Herzegovina
- The Former Yugoslav Republic of Macedonia
- South Sudan