Our customer support staff is a worldwide team working Monday through Friday to assist you. We will do our best to respond to your support request within 24 hours. In some rare cases due to a high volume of customer contacts, we may exceed this timeframe. Please understand that our team is working to respond to you as soon as possible.
Our usual business hours range from 10 to 6PM PST, Monday through Friday. We do occasionally have staff answering tickets outside of these hours.