Almost 98% of all transactions will be completed immediately. However, in some cases a Diamond transaction may be under manual review. This occurs in some cases if it’s your first ever purchase with our service and your transaction has raised one of the triggers for risk or potential fraud. These security measures are in place to ensure purchases are safe and secure for all users. If you find that you have been emailed by the Paymentwall risk team we encourage you to contact them directly for status regarding your purchase.
If it has been more than 24 hours since you made your purchase and Payment Wall has not reached out to you, please contact us and we will investigate the issue.